{
  "tool": "crm.find_customer",
  "request_id": "req-2026-05-30-1042",
  "actor": {
    "user_id": "u-17",
    "role": "support_agent"
  },
  "args": {
    "phone": "+7 916 123-45-67",
    "include_orders": false
  },
  "policy": {
    "environment": "production",
    "reason": "support_ticket_lookup",
    "max_rows": 3
  }
}